Shipping & Return Policies

Shipping: Most of our products ship from our West Coast warehouse in Las Vegas, NV. Some products may occasionally ship from our East Coast warehouse in Richmond, VA. Cases ship within 1-2 business days from order date. Currently, most orders placed before 12:00 PM Pacific Time will ship same day. We do not ship on the weekends. In the contiguous United States (Lower 48), cases usually ship via FedEx Ground. Orders shipping to Hawaii, Alaska, Puerto Rico, or APO boxes ship via USPS Priority Mail and there will be an additional charge.

Most foam sets and replacement handle & latch kits ship via FedEx, UPS, or USPS. If you have an expedited shipping request that is not reflected in our expedited shipping options during checkout, please feel free to contact us at support@colorcase.com. With rare exception, all items currently listed on our site are in stock and ready to ship.

Returns: You may return new, unused* items in original packaging within 30 days of delivery for a refund. We encourage U.S. domestic customers to consider purchasing our affordable Free Returns + Package Protection from Redo option during checkout. Non-protected returns will be subject to return shipping fees plus a 5% restocking fee.

*Please note that we inspect each return item and refunds on items that have even minor damage or signs of use (dirt, scratches, dings etc.) that would exclude them from being resold as new, will be subject to deductions proportional to the damage incurred. Please take care when handling items and proper precautions when testing cases.

If you have any questions on our return policy, where we ship from, where returns will go, what you may be charged if you open a return, or the method of shipment we will use on your order, please feel free to contact us at 1-702-706-3016 or email support@colorcase.com.

If you have an item to return please visit our Returns Portal to start a return.

Return & Exchange Coverages: Should you decide to purchase our Free Returns + Package Protection during checkout, you're covered for free returns and exchanges, plus shipping protection if your order is damaged or lost in transit while in possession of the carrier.

Please note that this coverage does not apply to packages that have been successfully delivered to the shipping address provided but cannot be located afterward. Once the carrier confirms a completed and accurate delivery, for example through GPS coordinates of the delivery scan, photos of the delivery, or delivery signature, our package protection coverage ends. We're unable to replace or refund items that were delivered but not retrieved, whether they were misplaced, stolen after delivery, or otherwise unaccounted for at the destination address.

To help avoid these situations, we can arrange delivery to a secure pickup location, such as FedEx Office, Walgreens, or other authorized hold-for-pickup partners, upon request. This option provides an added layer of security for customers who prefer not to have packages left unattended.

Over the years we have garnered a very positive reputation of going out of our way to help our customers, however we take fraud seriously and will vigilantly combat attempted fraud. Each claim is thoroughly reviewed to ensure fairness, accuracy, and integrity for all of our customers.

Thank you! We appreciate your business.